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Frequently Asked Questions

Frequently Asked Questions - UAE Flower Online

You can track your order in the My Account section after logged into our site. Simply go to My Account section and click my order and you can check order status. If the order is placed before 5:00 P.M UAE time, then the order is delivered on the same day. Otherwise, you may select tomorrow's date for delivery. If you have any questions regarding your order, please contact us.
All products from uaefloweronline.com are delivered via own courier vans. Every necessary measure is taken care to ensure that the product arrives to the recipient in pristine condition. If a product is damaged upon arrival, please contact a customer service representative immediately for assistance.
Yes! We can certainly have your order delivered today. Kindly order before 5 P.M to get the same day delivery.

We are able to process your order (i) Online and (ii) By Phone.

Online - Once you have selected the item, please click on Order Now and proceed to Secure Checkout.

By Phone - Please call +9971 54 532 5408 during our office hours (8AM - 12AM GST Daily) and we will be glad to place the order for you.

Payment can be made by Credit Card as well as Debit Card on our website. We accept VISA, Mastercard, American Express.
All credit card information is processed securely using GeoTrust SSL certificates, which follow world-class standards in online credit card protection. We do not store any Credit Card information in our website. Credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled.
uaefloweronline.com keeps customer information completely confidential. Our company does not share customers personal information for third-party use or sell it to advertising agencies. For a complete description of our privacy policy, please read our Privacy Policy.

Please call +971-54 532 5408 to assist take your order. Our office remains open 7 Days in a Week, Our office hours are as follows:

Gulf Standard Time 8AM - 12AM Sunday through Saturday.

uaefloweronline.com use 256-bit SSL encryption. This is the same level of security you are enjoy with most online banks. Rest assured, your personal information is completely secure when you purchase online from uaefloweronline.com.
We accept VISA, Mastercard, American Express.
Sorry! We don not have this fecility currently. We are working on it.
Orders can be cancelled for a full refund if the cancellation is requested 24 hours in advance of the delivery date. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, chocolate, fruit, etc.: 50% of the product purchased is also non-refundable.
Certainly, we guarantee to make your delivery on your requested date. As far as time of delivery is concerned, kindly enter the time range that suits you and we will ensure it gets there on time. However, a precise time cannot be guaranteed. Deliveries are made between the time range that you select during checkout.
We do not charge any delivery charges. It's completely free.
In most cases, we require a complete delivery address. However, as long as the telephone number is operational we will try to contact the recipient, and obtain the delivery address from him or her.
All our deliveries are made by our trained shipping crew.
Yes, it's company policy to call the recipient before making the delivery to ensure we have the correct address, and that the recipient is at that address during the time of delivery.
If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you are ordering flowers, chocolates, or other edible gifts, rest assured that all items are prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!
Yes, the minimum value of an order is AED 50 .
You should receive an order confirmation email immediately after p;acing the order from our website. If you have not received any order confirmation email within 2 hours after placing the order, kindly contact us for assistance.

You will receive three sets of communication after your purchase:

  1. Once your order has been confirmed you will receive an order confirmation email with the details of your order on your registered Email Id.
  2. Once your order has been shipped, you will receive a second email.
  3. Finally, last email will be sent to you once your order has been delivered.
In the event that we need to confirm the delivery location, we might call the recipient. In all instances, the element of the surprise is maintained and the recipient never knows what he or she is about to receive.
All price tags and stickers are removed before shipping to allow any purchased item to be given as a gift.
Certainly, our artistic gifts design team will transform your gift into a beautiful presentation before it is delivered. Simply select the gift wrapping option during checkout, or request it from a customer service representative.
All flowers, cakes are prepared fresh every morning, and delivered in temperature controlled delivery vans to guarantee that they will make an impression.
Sure you can! Call us at +971 54-532 5408 and let us know what you want.
To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers, Combos, Cakes and Gifts etc. You can also choose products based on an occasion. Happy shopping!
We would require the following information from you -
  1. Recipient's name
  2. Complete delivery address, along with the pin code
  3. Contact number of the recipient
  4. Delivery Date and time
  5. Billing information